Here are key points relating to quality experts
Joseph Juran
* Applied the Pareto 80/20 principle to quality
* Insisted on management involvement and training to managers on quality
* Defined quality as "fitness for use"
References and resources:
http://www.skymark.com/resources/leaders/juran.asp
http://en.wikipedia.org/wiki/Joseph_M._Juran
W. Edward Deming
* Developed 14 key principles of total quality management(TQM)
* Advocated Plan-Do-Check-Act cycle
* Identified Seven Deadly Diseases that hinder quality
References and resources:
http://www.mftrou.com/edwards-deming.html
Philip Crosby
* Defined quality as conformance to requirements
* Advocated prevention over inspection
* Standard of performance is zero defects
* Measurement of quality is the price of nonconformance
References and resources:
http://en.wikipedia.org/wiki/Philip_B._Crosby
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I liked W. Edward Deming point of reference of quality with principles were he talks about constancy, leadership etc which is agreeable and acceptable to put up with project quality management. Thank you!
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