Project Quality Management

Here are key points relating to quality experts
Joseph Juran
* Applied the Pareto 80/20 principle to quality
* Insisted on management involvement and training to managers on quality
* Defined quality as "fitness for use"

References and resources:
http://www.skymark.com/resources/leaders/juran.asp
http://en.wikipedia.org/wiki/Joseph_M._Juran

W. Edward Deming
* Developed 14 key principles of total quality management(TQM)
* Advocated Plan-Do-Check-Act cycle
* Identified Seven Deadly Diseases that hinder quality

References and resources:
http://www.mftrou.com/edwards-deming.html

Philip Crosby
* Defined quality as conformance to requirements
* Advocated prevention over inspection
* Standard of performance is zero defects
* Measurement of quality is the price of nonconformance

References and resources:
http://en.wikipedia.org/wiki/Philip_B._Crosby